This article by Juan Delacruz first appeared in IBM’s blockchain blog: Blockchain Pulse
How frequently do constituents experience frustration when providing information to governments?
“I have to call a different department to make the same changes you just made?”
“Why have I been on hold for 30 minutes to provide the same information you already have?”
“This is so inefficient!”
Governments are under pressure to improve the user experience for all their stakeholders —the public, businesses and employees.